CityJet has today launched the UK’s first interactive Concierge service.

The service, which is currently being run as a trial, will operate for two hours per day – 2pm – 4pm – Monday to Friday, via its Twitter feed @cityjet.

The Concierge service will offer customers the latest service information, answer travel-related queries, provide travel advice, information on its destinations, offer hotel and restaurant reservations and organise taxi pick-ups.

Christine Ourmieres, CEO CityJet, says “Twitter has become the ‘go to’ tool for customer service within the travel industry but we wanted to add value to the experience and offer a personal service where possible. The majority of our passengers are business travellers and the Twitter Concierge taps into their need for a swift, efficient and seamless travel service.

It sits comfortably alongside our 15-minute check-ins and convenient flight schedules. If the trial proves successful, we will extend and build on the Concierge service.”