Comments on: Ryanair sets up ash cloud refunds and claims team

By: marian

marian — Sun, 22 May 2011 12:08:03 +0000

i gave all my ryanair reciepts to a loss ajuster had to pick them up on friday they say ryanair will not give me anything back we hat to buy medicnes while we were stuck in malta what can i do next

By: tracy

tracy — Tue, 10 May 2011 18:38:49 +0000

same story as everyone else really iv faxed emailed used the citizen advice my local m p cant believe a big company with mass profits can get away with it i actually owe my money back to my parents lucky i had them!!

By: P Robinson

P Robinson — Fri, 01 Apr 2011 20:20:52 +0000

My claim is now outstanding for nearly a year. After a number of delays they offered to pay something last year but the money never arrived! I have read that many other people have had the same experience. Most folk gave up before the action started, ’cause Ryanair initially refused to accept any claims, then devised an awkward and changing process for those submitting claims, and compounded by huge wait times.
However you look at it, they are acting unlawfully and owe me around £1,700. They even made a profit from me because the day before we decided to ditch waiting and use our own money to get home, I gave back my return flights. My claim is for some food and accommodation whilst I was stuck with my family, and a refund on the return flights. NOT the cost of me getting my family home.
My MP is now involved and has written to O’Leary and the Commissioner for Aviation Regulation in Ireland. I think Ryanair should receive a huge fine – perhaps £50M or something to cause other major companies to work within the law.
Any smaller company owner would have received much different treatment.
Philip

By: karen skinner

karen skinner — Sat, 26 Mar 2011 20:50:19 +0000

I have been the same since may and never heard a thing from ryanair

By: Joanne Hun

Joanne Hun — Fri, 11 Feb 2011 13:28:12 +0000

I put my claim in on the 12th of may via fax and also sent a copy by recorded delivery on 1st of June and still havent heard back from them.

Have tried to call many numbers on the internet but havent been able to get through.

WOuld be very greatful if anyone could help.
Joanne

By: Ann

Ann — Wed, 02 Feb 2011 20:42:49 +0000

2 February 2011- I put my claim in July 2010 to Ryanair. I still have not had any feedback other than your claim will be processed with the next 25 days.

By: Malcolm Brew

Malcolm Brew — Thu, 28 Oct 2010 17:43:11 +0000

Yes also had no reply from Ryan Air since our claim in May 10. Have written once without reply. Only communication we had was after we submitted our claim when they said they would validate/process our claim within 28 working days.

By: carol powell

carol powell — Mon, 25 Oct 2010 11:05:31 +0000

Have had the same problem as you all. Have now filed a claim for my money with an online small claims court. Hope to get some response now.

By: Jon Hyde

Jon Hyde — Thu, 21 Oct 2010 13:37:07 +0000

have to agree with everyone here, we posted our cmpensation forms 1st of May but as et not even had a response,total joke, they are told they have to follow EU regs but yet again it seems we only belong to the EU when it suits us!! lol

By: Paula

Paula — Thu, 30 Sep 2010 07:56:19 +0000

@Cecilia try contacting the Air Users Council – it has a consumer advice line that is open Monday to Thursday 9.30am to 2.30pm – 020 7240 6061. Thereâ€™s also a good article here: http://www.thisismoney.co.uk/bargains-and-rip-offs/travel/article.html?in_article_id=503227&in_page_id=1093

If anyone reading this blog has had problems getting ash cloud compensation from Ryanair do get in touch to let us know your stories.