A new initiative is to be launched by London Southend Airport to assist disabled passengers.
A discreet blue wristband will be available to wear by those with hidden disabilities, and/or their travelling companions. .
Airport staff, both air and landside, have been fully trained to identify the bands and offer additional help and support as and when required by those wearing it.
The blue wristbands have been created by the airport in a bid to help disabled travellers, and their families and friends, have an easier and more enhanced passenger experience through the airport.
The bands will be available from Monday 4th December from the ticket desk.
Speaking about the new scheme, Glyn Jones, CEO Stobart Aviation that operates London Southend Airport, said, “We wholly recognise that for some of our customers the airport itself can be a challenging environment. When you have a hidden disability, such as autism, dementia or are sight or hearing-impaired, the unfamiliar, bustling and occasionally noisy surroundings can become a little overwhelming. We want to support every passenger as best we can and I hope that these blue bands will play a big part in delivering on that commitment.”
“From Check-In to Departure Gate we are now able to provide even greater assistance and understanding for passengers with a range of needs. This may involve giving a passenger more time to process information such as requests for documentation, or preparing themselves for Security. Staff will be using clear speech and explaining to these passengers what to expect as they travel through the airport,” adds Glyn.
“It is important to state that the wristbands are being offered to passengers and their family/carers on a purely voluntary basis and are completely free. Customers who require assistance are also always welcome to approach a member of staff who will be happy to assist.”